1. Introduction
Codechime Software Solutions ("we", "us", or "our") respects your privacy and is committed to protecting the personal and operational data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, cloud ERP platform, and services.
2. Information We Collect
We collect several types of information from and about users of our Service, including:
- Account Information: Name, email address, company name, phone number, and password created during registration.
- Operational Data: Customer lists, sales orders, item catalogs, inventory quantities, delivery addresses, and expense records inputted into your workspace.
- Billing & Payment Information: Payment transactions are handled directly by our Merchant of Record, Paddle. We do not receive, store, or process raw credit card numbers or banking secrets on our servers.
- Usage & Technical Data: IP addresses, browser types, session timestamps, and device identifiers used to monitor system uptime and security.
3. How We Use Your Information
We process your data for legitimate business purposes including:
- Providing, maintaining, and enhancing the modular ERP features you activate.
- Enforcing subscription tier limits, user seat counts, and monthly order quotas.
- Batching delivery orders and dispatching shipments in our delivery module.
- Sending essential account notifications, security alerts, and trial expiry warnings.
- Complying with statutory and legal accounting obligations.
4. Third-Party Service Providers
We do not sell, rent, or monetize your data. We only share information with trusted third-party providers who perform services on our behalf under strict data protection standards:
- Paddle.com: Payment processing, checkout, subscription billing, and VAT/sales tax compliance as our Merchant of Record.
- Cloud Infrastructure Providers: Secure database hosting, automated encrypted backups, and load balancing.
5. Data Retention & Security
We employ enterprise-grade cryptographic protocols, encrypted databases, and role-based permissions to protect your information against unauthorized access, alteration, or destruction. We retain your operational data for as long as your workspace account is active or as necessary to provide services and satisfy statutory obligations.
6. Your Rights
Depending on your location, you may have rights under applicable privacy laws (such as the Philippine Data Privacy Act of 2012 or GDPR) to access, correct, export, or request deletion of your personal data. You may exercise these rights at any time by emailing us.
7. Contact Us
For any inquiries regarding this Privacy Policy or your data, please reach out to: