Refund & Cancellation Policy

1. 14-Day Free Trial

We encourage every customer to take full advantage of our 14-day free trial before committing to a paid plan. The trial gives you complete access to all Growth tier capabilities without requiring a credit card upfront. You are never automatically charged at the end of your trial.

2. Subscription Cancellation

You may cancel your Codechime subscription at any time:

• Self-Service Cancellation: You can cancel directly via your in-app billing settings or via the Paddle customer portal link provided in your invoice receipt.
• Access Continuation: Upon cancelling, your subscription will not renew at the next billing date. You will retain full operational access to your workspace until the end of your current prepaid period.

3. 14-Day Money-Back Guarantee

We stand firmly behind the quality of our modular ERP. If you purchase a paid subscription for the first time and find that Codechime does not suit your business requirements, you may request a 100% full refund within 14 calendar days of your initial transaction.

To request a refund under this guarantee, simply send an email to info@codechime.com with your company name and transaction receipt number. No complicated hurdles required.

4. Refund Processing via Paddle

Because Paddle acts as our Merchant of Record, all approved refunds are issued directly by Paddle to the original payment method used at checkout (credit card, Apple Pay, Google Pay, or PayPal).

Refunds typically appear on your statement within 5 to 10 business days depending on your financial institution.

5. Renewal Transactions & Exceptions

Recurring renewal charges are non-refundable once the billing period has commenced, unless required by local law. We recommend setting a calendar reminder or cancelling your subscription in advance if you do not plan to continue into the next renewal period.

6. Assistance & Inquiries

If you have questions about billing, cancellations, or refunds, our support team is happy to assist you: